Professional Skills:
Experience
Services Offered:
Customer Service
Social Media Management
Email Management
Calendar Management
Data Entry
Administrative Tasks
Website Creation
Tools:
Shopify
Gorgias
Hootsuite
Canva
Google Sheet, Docs, Slides, Forms
Languages
English (fluent)
Filipino (native)
Work Experience:
2019 - 2020
Customer Service Team Leader
Ellana Mineral Cosmetics
Makati City, Philippines
Throughout my career, I’ve assisted customers in defining their most complex obstacles and building long-lasting strategies. I've also mentored team members to promote productivity, accuracy and commitment to friendly service.
2018 - 2019
Customer Service Support
Ellana Mineral Cosmetics
Makati City, Philippines
My role focus on making sure that our customer's inquiries and needs are attended to. I handle concerns coming from Gorgias and social media channels such as Instagram and Facebook. I also assist in order related concerns via Shopify.
2016 - 2017
VXI Global Holdings B.V.
Quality Assurance Analyst
Pasay City, Philippines
I have provided structured and timely recommendations; verbal and/or written feedback to Quality Manager, Operations Team, analysts and the Service Quality teams. I have also analyzed/audited service incident data, emails, voice clips, and customer surveys to identify areas of service delivery that did not meet pre-established performance standards.
2014 - 2016
Technical Support Representative
West Contact Services
Makati City, Philippines
Ensuring that the customer’s modem\device is properly added to the inventory and account.
Troubleshooting customer's device and sending necessary equipment upon request.
Education/Training:
2021
Filipino Virtual Assistance Academy
Freelancing Course
I have learned and acquired the skills needed to become an effective Virtual Assistant through this course.
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2019
Apollo Academy
Customer Service Masterclass
Through this training, I was able to learn new and effective ways on how to handle customer's concern.
2005 - 2009
Bangkal High school
I spent my secondary education at Bangkal Highschool and was awarded a scholarship to support my studies in the 4th year.